Frequently Asked Questions

Do you have questions that need answering? Please select a subject from the list below:

How is the 24-hour period calculated?
When is there no charge for fuel?
What are the charges regarding delivery and collection fees?
What are the minumum requirements when renting from Budget?
How is the exchange rate calculated?
How do I extend my car rental booking?
What is a location surcharge?
I'm going to return my hire car later than agreed. Is this ok?
How do I pay for car rental?
What is a One Way Fee?
Why charge me for fuel when I have free kilometres?
Things to Remember
Is there an administration fee for traffic fines received?
What is a Tourism Levy?
Why can't Budget guarantee specific car make/model in a group?

Should you still be unclear on certain aspects, please contact our National Call Centre on 0800 001 669 / +27 11 387 8432.

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